Get in touch

Our team is happy to assist with anything — whether it’s choosing the right fit, questions about returns, or general support.

Our customer service team is available:

Monday to Saturday: 9:00 AM – 6:00 PM
Sunday: 12:00 AM – 5:00 PM

If you contact us outside these hours, we’ll respond as soon as possible.

Feel free to email us at support@rosesophia.com or fill in the form below.
We’ll do our best to respond within 24 hours.

Contact us

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LOVED BY AMERICAN WOMEN

★ ★ ★ ★ ★
"First received the wrong size, and I sent them an email and they immediately sent a new one. Good customer support."

Karen H.

★ ★ ★ ★ ★
"Great fit of the clothes and the quality is good! Use it daily for already 6 months and still super good. Highly recommended."

Kenneth L.

★ ★ ★ ★ ★
"Ordering was easy and delivery was quick. The size chart was spot on, very happy with my purchase!"

Levi B.

★ ★ ★ ★ ★
"They emailed me to let me know that my address was not entirely correct, so they wanted to ensure I received my order! Very kind and good customer support."

Katy M.

★ ★ ★ ★ ★
"First received the wrong size, and I sent them an email and they immediately sent a new one. Good customer support."

Karen H.

★ ★ ★ ★ ★
"I took advantage of the closing sale. My order came quickly and quality is good. I will order here more often if the sale is still here!"

Walter L.

Frequently Asked Questions

We offer free shipping on all orders! Because of the Anniversary sale, enjoy!

Most of our items fit true to size unless stated otherwise. Each product page includes a size guide to help you find the right fit. 

We offer a 14-day return period starting from the day your package is received. Customers may return their order for any reason, as long as the items are in their original condition. To request a return, simply send your package back within those 14 days and email us at support@susansboutique-sydney.com.

We process and ship orders within 24–48 hours. Once your order is on the way, you’ll receive a confirmation email with a tracking link. You can also track your order anytime by visiting our Track My Order page.

Major credit & debit cards • Apple Pay, Google Pay, Shop Pay • Gift cards or store credit (if available)

We're here to help! You can reach our customer support team at support@susansboutique-sydney.com. We aim to respond within 24 hours on business days.

We do not restock items once they’re sold out. All pieces are produced in limited batches, so if you love something, we recommend ordering before it sells out.